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frequently asked questions

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About basketeer

About Basketeer

Basketeer is a leading luxury gift brand based in Bangkok, Thailand, known for handcrafted gift baskets, hampers, and floral gifts that blend artistry, design, and emotion.

Founded by Nittayaporn Chumkong, Basketeer was built on one idea: a gift should feel personal, beautiful, and full of meaning.

Over more than a decade, Basketeer has become Thailand’s most trusted name in premium gifting, loved by individuals and corporate clients alike.

Basketeer is not just another gift store — we’redesigners and makers.

Every basket is designed from scratch, handcrafted by our in-house team of florists and stylists.

We stand out because we:

  • Design every basket ourselves — nothing is premade.
  • Use premium local and imported products.
  • Deliver with care via our eco-friendly electric vehicle fleet.
  • Balance aesthetic, quality, and emotion in every gift.

“We don’t just deliver gifts — we deliver meaning.”

Basketeer gifts suit every life occasion — joyful or heartfelt:

  • Birthdays & Anniversaries
  • Weddings & Engagements
  • Mother’s Day, Valentine’s Day & Father’s Day
  • New Year, Songkran & Holiday Gifting
  • Corporate & Business Gifts
  • Condolences & Sympathy Gifts
  • Housewarming & Congratulations
  • Baby & Family Celebrations

Each basket is designed to match the tone — elegant, warm, and meaningful.

Because Basketeer puts emotion into design.

Our gifts are not just visually beautiful — they are built to connect people.

  • Original handmade designs
  • Curated products and flowers
  • Sustainable same-day delivery
  • Professional presentation and packaging
  • Thai craftsmanship with international style

Every Basketeer gift tells a story — crafted with honesty, heart, and creativity.

Most gift shops use generic hampers — Basketeer creates each one by hand.

We control every step: concept, materials, design, and finishing.

That means every piece is unique, luxurious, and consistent with our brand aesthetic.

Customers describe our baskets as “art pieces disguised as gifts.”

Basketeer is proudly based in Bangkok, Thailand, with same-day delivery available across:

Sukhumvit • Sathorn • Silom • Ari • Thonglor • Phrom Phong • Bangna • Rama 9 • Ratchada

We also ship nationwide for selected items that don’t require refrigeration or flowers.

Yes.

Orders confirmed before the daily cut-off time are delivered the same day using our eco-friendly electric vehicle fleet.

You can choose your delivery date and time slot at checkout.

Absolutely.

Many of our customers order from overseas to send gifts to friends, family, or clients in Bangkok.

Our checkout supports international payments, and our customer service team speaks English and Thai for convenience.

Flowers by Basketeer is our floral design brand — specializing in luxury flower bouquets and arrangements that tell stories through color, emotion, and texture.

Each bouquet is styled in Basketeer’s signature aesthetic — elegant, timeless, and meaningful — using both imported and Thai blooms. Perfect for birthdays, anniversaries, weddings, and condolence messages.

Charlotte Bakery, part of the Basketeer Group, celebrates heritage baking inspired by Grandma Amy’s original British recipes.

We specialize in soft sponge cakes made with minimal ingredients — focusing on simplicity, balance, and love.

Charlotte Bakery cakes are often featured in Basketeer Bakery Gift Sets, pairing perfectly with flowers or hampers for celebrations and birthdays.

Every slice carries a story — of family, tradition, and craft.

Yes. You can easily combine cakes, flowers, and gift baskets into one order.

This allows you to send a complete celebration — elegant, sweet, and unforgettable — in a single delivery.

Yes. Basketeer is Thailand’s most trusted name for corporate gifting.

We design and deliver custom hampers for:

  • Client appreciation
  • Employee rewards
  • Company milestones
  • Holiday and New Year gifting

Our team can personalize ribbons, cards, and packaging to match your brand.

Yes — we deliver nationwide across Thailand for most non-perishable products.

For fresh flowers and premium fruit baskets, we serve Bangkok and nearby areas to maintain quality.

Service hours: 9 am – 6 pm (Bangkok time)

Refund

Refund

Refunds are available only in cases where the issue is caused by Basketeer — such as a manufacturing or delivery error.
• The product is damaged during delivery
• You receive the wrong item or an unavailable substitute without prior notice
• If you choose to exchange for a higher-value item, the price difference must be paid
• Customers must keep the damaged or faulty item as evidence for verification or return if requested

• Within 4 hours for fresh items (e.g. fruit, flowers, cakes)
• Within 24 hours for dry or non-perishable items

Please include clear evidence such as photos of the product, receipt, and order details when submitting a request.

Refunds will be processed within 3–7 business days via the same payment method used during checkout (e.g. credit card, bank transfer, PromptPay).

Basketeer reserves the right to decline refunds in the following cases (if not due to our error):
• Fresh fruit baskets
• Fresh flowers
• Cakes or other perishable items
• Customised or personalised products
• Products that are not faulty or damaged as claimed
• Products that are in perfect condition with no fault from Basketeer
• Requests made after the allowed time frame
• Special orders or made-to-order gifts

As our products include fresh and customised items, we are unable to accept returns or issue refunds unless the issue is caused by us.

If you wish to cancel an order, please notify us at least 24 hours before the scheduled delivery. Refunds are not available for cancellations made within 24 hours. However, the full amount can be saved as store credit for use in your next purchase.

payment

Payment

We offer a variety of payment options for your convenience:
• Credit / debit cards
• Bank transfer
• PromptPay
• PayPal

Absolutely. We use a secure, internationally recognised payment system. Your information is encrypted and protected throughout the entire payment process.

If you pay via bank transfer or PromptPay, please send us proof of payment (such as a slip or screenshot) via Line or email so we can confirm your order quickly. If you pay by credit card or PayPal, no additional confirmation is needed — the system will process it automatically.

Yes, of course! You can easily make payments via your mobile banking app, PromptPay, or the PayPal app — anytime, anywhere.

Yes. If you require a receipt or tax invoice, please provide your company details during checkout or inform our team directly — we'll be happy to arrange it for you.

Order Tracking & Delivery

Order Tracking & Delivery

We offer 2 delivery options:

Express Delivery (within 2 hours):
• Available in Bangkok and nearby areas: Nonthaburi, Pathum Thani, and Samut Prakan.

Standard Delivery (via DHL):
• Bangkok & surrounding areas: 1–2 business days
• Upcountry / Other provinces: 2–3 business days

Express Delivery (within 2 hours):
• You can track your delivery in real time via a tracking link provided by our team.

Standard Delivery (DHL):
• You will receive a tracking number or notification via email or Line.
• Use the tracking number to check delivery status directly on the DHL website.

We offer delivery every day, Monday to Sunday, starting from 07:00 onwards.

Bangkok & surrounding areas:
• Delivery fees are based on distance.
• Free delivery available for orders that meet our minimum purchase conditions.

Other provinces:
• Delivery fees follow the rates of the courier company we use.
• You can check with our team before confirming your order.

If your item arrives damaged or in poor condition, please notify our team within:
• 4 hours for fresh products (e.g. fruit, flowers, cakes)
• 24 hours for dry or non-perishable products

Please include photos of the item as evidence so we can review and arrange a replacement or refund according to our policy.

Ordering at Basketeer

Ordering at Basketeer

You can order directly through:
• Website: www.basketeer.com
• Line Official: @basketeer.official
• Facebook: Basketeer
• Instagram: @basketeer_thailand
• Phone: +66(0)2 821 5042
• Email: [email protected]

We recommend placing your order at least 1–2 days in advance, especially during peak seasons or special occasions.

For express same-day delivery (within 2 hours), please contact our team in advance to check delivery availability.

Absolutely! We offer customisable gift baskets based on your budget and preferences.

You can choose your own items, add a brand logo, or include a personalised card (great for corporate gifts too).

No minimum order for individual customers.

For bulk or corporate orders, please contact our team for special terms and assistance.

After completing your order and payment, please send us proof of payment (if required) via Line or email.

Our team will confirm your order and update you on the delivery status.

Cancellation

Cancellation

Yes, you can cancel your order if you notify us at least 24 hours before the scheduled delivery date.

Please note: We do not offer refunds, but the full amount can be saved as credit for your next purchase.

You can cancel your order by contacting us through:
• Line Official: @basketeer.official
• Phone: +66(0)2 821 5042
• Email: [email protected]

Please include your full name, phone number, order number, and the reason for cancellation so our team can assist you quickly.

If the cancellation is after the 24-hour cut-off, we're unable to provide a refund.

However, the amount can still be kept as store credit for your future orders.

For orders that include customised or made-to-order items (e.g. cakes, balloons, floral arrangements, logo branding, or personalised cards), we're unable to cancel or refund, as these products are prepared specifically for your request.

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