Warranty & Refund Policy

At Basketeer, we are committed to delivering high-quality products and excellent service. In the event that any issues arise with your order, we offer both a Warranty Policy and a Refund Policy under the following terms and conditions:

Warranty Policy

If there is an issue with your order due to damage or incorrect delivery, Basketeer will take prompt action to resolve the situation under the conditions below.

Cases Covered by Our Warranty Policy:

Significant Damage During Delivery If the gift basket or product is extensively damaged during delivery, Basketeer will prepare and deliver a new replacement as soon as possible. The customer will not be charged any additional delivery fees.

Partial Damage During Delivery If only certain items within the gift basket are damaged, Basketeer will promptly replace the damaged item(s) and deliver them to the customer at no extra cost.

Incorrect Items Delivered If the items delivered do not match the order, Basketeer will arrange delivery of the correct items without any additional delivery charges.

Conditions of the Warranty Policy:

For fresh products (e.g., fruit baskets, fresh flowers, cakes), customers must notify our Customer Service team and provide photo evidence of the issue within 4 hours of receiving the product.

For dried or non-perishable products, customers must notify us within 48 hours of receiving the product, along with photo evidence.

Refund Policy

In certain cases where a refund is more appropriate, Basketeer offers the following refund options:

Cases Covered by Our Refund Policy:

Partial Product Damage If some products inside the gift basket are damaged, and the customer prefers not to receive a replacement, Basketeer will provide a refund equivalent to the value of the damaged item(s).

Complete Damage and Inability to Redeliver On Time If the entire gift basket is damaged during delivery and Basketeer is unable to deliver a replacement in time for the customer's intended use, a full refund (100% of the purchase price) will be issued.

Incorrect Items and Inability to Redeliver On Time If incorrect items are delivered and Basketeer is unable to deliver the correct items in time for the customer's intended use, a full refund (100% of the purchase price) will be issued.

Conditions of the Refund Policy:

For dried or non-perishable products, customers must notify us within 48 hours of receiving the product, along with photo evidence.

Order Cancellations

Standard Cancellations Orders cancelled less than 24 hours before the scheduled delivery date may not be eligible for a refund. However, the order value may be converted into store credit for future purchases.

Cake Orders For all cake orders, cancellations must be made at least 48 hours in advance to be eligible for a refund or store credit.

Basketeer reserves the right to decline refunds or compensation in the following cases (if not due to our error):

Late notification beyond the specified timeframe: Claims submitted later than 4 hours for fresh products (e.g., fruit baskets, fresh flowers, cakes) and later than 48 hours for dried or non-perishable products will not be eligible for refunds or compensation.

Product damage not caused by delivery or Basketeer’s handling: If the damage to the product occurred after delivery and is not a result of Basketeer’s service or the delivery process, we reserve the right to decline refunds or compensation.