BASKETEER
Frequently Asked Questions
Find answers to common questions about Basketeer, ordering, payment, delivery, and more.
About Basketeer
Basketeer is a leading luxury gift brand based in Bangkok, Thailand, known for handcrafted gift baskets, hampers, and floral gifts. Founded by Nittayaporn Chumkong, Basketeer was built on one idea: a gift should feel personal, beautiful, and full of meaning.
Every basket is designed from scratch, handcrafted by our in-house team. We use premium local and imported products, deliver with care via our eco-friendly electric vehicle fleet, and balance aesthetic, quality, and emotion in every gift.
Birthdays, anniversaries, weddings, Mother's Day, Valentine's Day, New Year, Songkran, corporate gifts, condolences, housewarming, baby celebrations — each basket is designed to match the tone.
Basketeer puts emotion into design. Original handmade designs, curated products and flowers, sustainable same-day delivery, professional presentation, and Thai craftsmanship with international style.
Most gift shops use generic hampers — Basketeer creates each one by hand. We control every step: concept, materials, design, and finishing.
Based in Bangkok with same-day delivery across Sukhumvit, Sathorn, Silom, Ari, Thonglor, Phrom Phong, Bangna, Rama 9, Ratchada. We also ship nationwide.
Yes. Orders confirmed before the daily cut-off time are delivered the same day using our eco-friendly electric vehicle fleet.
Yes. Many customers order from overseas for delivery in Thailand. Our checkout supports international payments and our team speaks English and Thai.
Our floral design brand specialising in luxury flower bouquets and arrangements styled in Basketeer's signature aesthetic.
Part of the Basketeer Group, celebrating heritage baking inspired by Grandma Amy's original British recipes. Soft sponge cakes made with minimal ingredients.
Yes. You can combine cakes, flowers, and gift baskets into one order for a complete celebration.
Yes. Thailand's most trusted name for corporate gifting — custom hampers for client appreciation, employee rewards, milestones, and holiday gifting.
Yes, nationwide across Thailand for most non-perishable products. Fresh flowers and fruit baskets are Bangkok and nearby areas only.
Website, LINE @basketeer, email [email protected], phone +66(0)2 821 5042. Service hours 9am-6pm Bangkok time.
Orders, Payments & Delivery
Credit/debit cards, bank transfer, PromptPay, PayPal.
Secure internationally recognised payment system, encrypted and protected.
Bank transfer/PromptPay: send proof via LINE or email. Credit card/PayPal: automatic.
Yes, mobile banking, PromptPay, or PayPal app.
Yes, provide company details during checkout.
Express (2 hours) in Bangkok/Nonthaburi/Pathum Thani/Samut Prakan. Standard via DHL: Bangkok 1-2 days, upcountry 2-3 days.
Express: real-time tracking link. Standard: tracking number via email or LINE.
Every day Monday-Sunday from 7:00 AM onwards.
Bangkok: delivery fee based on distance and zone. Provinces: courier rates apply. Check at checkout for your exact delivery cost.
Notify within 4 hours (fresh) or 24 hours (dry) with photos.
Website, LINE @basketeer, Facebook, Instagram, phone, email.
1-2 days recommended, especially during peak seasons.
Yes, choose items, add brand logo, personalised card.
No minimum for individuals. Contact team for corporate/bulk.
Send proof of payment via LINE or email.
Refunds & Cancellations
Product damaged in delivery, wrong item received, or unavailable substitute without notice. Must keep item as evidence.
Within 4 hours for fresh items (fruit, flowers, cakes). Within 24 hours for dry/non-perishable items. Include photos.
Within 3-7 business days via the same payment method used at checkout.
Fresh fruit/flowers/cakes, customised products, products not faulty, requests after timeframe, special orders.
Cancel 24+ hours before delivery for eligibility. Otherwise full amount saved as store credit.
Yes if 24+ hours before delivery. No refunds but full amount as store credit.
LINE @basketeer, phone, or email with name, phone, order number, reason.
After 24-hour cut-off: no refund, but store credit.
No cancellation or refund for customised/made-to-order items.
Still Have Questions?
Our team is ready to help. Contact us via LINE, email, or phone.
