Once you enter your order details, our tracking system gives you full visibility of your delivery. Here is what you will see:
BASKETEER
Track Your Order
Enter your order number and email to track your delivery in real-time. Our GPS-enabled tracking system lets you follow your gift every step of the way.
What You Can Do With Live Tracking
Real-Time GPS Tracking
See your driver's live location on a map. Watch your gift move through Bangkok in real-time as it makes its way to the recipient.
Delivery Photo Confirmation
When your order is delivered, the driver takes a photo as proof of delivery. You will see the photo directly on the tracking page.
Live Status Updates
Follow every step of the delivery journey — from order confirmed, to dispatched, out for delivery, and delivered. Each stage updates automatically.
Message Your Driver
Need to give special instructions? Use the built-in messaging feature to communicate directly with your delivery driver.
Tracking FAQs
Enter your order number and email address in the form above. You will be taken to our real-time tracking page where you can see your delivery status, driver location, and estimated arrival time.
We send a tracking link in your order confirmation email and again when your order is dispatched. You can also come back to this page anytime and enter your order number to check the status.
Yes! Once your order is out for delivery, you can use the messaging feature on the tracking page to send instructions to your driver — such as gate codes, parking details, or last-minute changes.
Make sure you are using the same email address you used at checkout. If you still cannot find your order, please contact our team via LINE (@BASKETEER), call +66 2 821 5042, or email [email protected] and we will help you right away.
